This website is operated by Juliette Chahoud ABN 67 881 132 825 trading as Cosmetics by Nurse Juliette. Throughout these terms and conditions (“Terms”), the words, “Nurse Juliette”, “she” and “her” refer to Juliette Chahoud trading as Cosmetics by Nurse Juliette. Nurse Juliette offer this website, including all information, tools and services available from this website to you, the user, on the basis that you have accepted these Terms.

By visiting this website and/or booking an appointment with Nurse Juliette, you engage in her service and agree to be bound by the Terms. These Terms apply to all users of the site and clients that engage in Nurse Juliette’s service.

By accessing or using this website or booking an appointment, you confirm that you have read, understood, and agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using this website or booking an appointment.

1. Booking and Cancellations

1.1. Appointment Deposit
A non-refundable deposit is required to secure your appointment. This deposit will be credited toward any treatment you choose.

1.2. Late Arrivals
Please arrive on time for your scheduled appointment. If you are running late, please notify Nurse Juliette via text. If you arrive more than 15 minutes late without prior notice, Nurse Juliette reserves the right to cancel your appointment and treat your deposit as forfeited.

1.3. Cancellations and Rescheduling
Should you need to cancel or reschedule your appointment, please notify Nurse Juliette at least 24 hours in advance. Failure to provide 24 hours’ notice may result in the loss of your deposit at the discretion of Nurse Juliette.

2. Treatment and Services

2.1. Eligibility for Treatment
Before your treatment, please disclose any relevant health information, including allergies, medical history, current medications, pregnancy or breastfeeding status, and age. Nurse Juliette reserves the right to refuse treatment if she considers you unsuitable.

2.2. Informed Consent
By signing, or otherwise agreeing to, a consent form provided by Nurse Juliette, you give informed consent to undergo the selected cosmetic treatment, understanding that results may vary and acknowledging any potential side effects, risks, or complications discussed with Nurse Juliette. You agree to follow all pre and post treatment care instructions provided and to communicate any concerns, medical conditions, or changes in your health that may impact your treatment outcome. By signing or agreeing to the consent form, you also acknowledge that no guarantees can be made regarding specific results and that you assume responsibility for the decision to proceed.

2.3. Risks and Adverse Reactions
All treatments carry a risk of adverse reactions, including but not limited to swelling, bruising, or infection. Should any complications arise, please immediately contact Nurse Juliette.

2.4. Medical Emergencies
In the event of a medical emergency following any treatment, contact 000 immediately. While Nurse Juliette takes all necessary precautions to ensure the safety and well-being of her clients, any costs associated with adverse reactions, including hospital care, are the responsibility of the client and are not covered by Nurse Juliette. By engaging in Nurse Juliette’s services, you acknowledge and agree to seek appropriate medical attention if needed.

2.5. Treatment Outcomes
While Nurse Juliette strives to achieve optimal results, the outcomes of treatments may vary from person to person. Nurse Juliette cannot guarantee results that will meet every clients’ expectations, as individual responses to treatment can differ.

2.6. Pricing and Payment
Prices for treatments are subject to change without notice. Payment can be made by cash or card in the clinic. Financial consent will be obtained before the start of any treatment, ensuring you understand and agree to the costs associated with the procedure.

2.7. Aftercare Instructions
Aftercare instructions will be provided to you via email or SMS after your treatment. It is essential that you follow these instructions carefully to ensure optimal results and reduce the risk of complications. Failure to follow aftercare guidelines may affect the results of your treatment.

3. Confidentiality and Liability

3.1. Client Confidentiality and Patient File Access
Your personal and medical information is confidential and will not be shared with third parties unless required by law. Treatment and procedure details are securely stored on the Fresh Clinics platform. After your treatment, you will receive an aftercare document via email or SMS, which includes a summary of your procedure and specific aftercare instructions. This document serves as your personal record, as Fresh Clinics provides only this summarised version rather than full access to your complete patient file. Please note that Fresh Clinics manages the security and privacy of stored data according to their own policies, which you may review

3.2. Limitation of Liability
You release Nurse Juliette from any claim or liability associated with any service or treatment performed on you by Nurse Juliette, to the maximum extent permitted by law.

3.3. Payment Processing and Data Security
By using Fresha’s card terminal and booking system for transactions with Nurse Juliette, you acknowledge that payment processing is handled by Fresha, not Nurse Juliette. Your payment information is collected, processed, and stored by Fresha. Nurse Juliette is not responsible for how Fresha manages or protects your payment information.

3.4. Client Images and Social Media
Before-and-after images may be taken as part of your medical records. Nurse Juliette will only share these images for promotional purposes if you have provided explicit consent. All images are stored securely as part of your treatment documentation.

4. Intellectual Property

4.1. Ownership of Content
Except for the use of copyright free materials, all content published on this website including but not limited to images, text, logos, documents, and downloadable materials, is the intellectual property of Nurse Juliette. This content is protected by copyright laws and is made available for personal, non-commercial use only. Unauthorised use, reproduction, or distribution of any content from Nurse Juliette’s website is prohibited.

5. Modifications to Terms and Conditions

Nurse Juliette reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms regularly to stay informed of any changes.